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Darul Falah app account

Request account closure and deletion.

A Darul Falah member account is created only after staff verify the member and their contact. The account holder can ask us to close access and erase eligible associated information.

What happens next

A short, identity-checked process

This route is for the Darul Falah community app member account. It does not cancel a Funeral Support membership or reverse a contribution automatically.

1. Send the requestInclude your name and say that you want the Darul Falah app account closed. Do not include passwords, one-time codes, bank details or documents.
2. Verify ownershipDarul Falah will use a proportionate method to verify that the request comes from the account holder before changing access.
3. Close and eraseActive sessions and app access are revoked. Information not required for an applicable legal, accounting, safeguarding or dispute purpose is deleted.

Important distinction

Some Scheme records may need to remain

Closing the app account removes sign-in access and revokes its active device sessions. It does not by itself end Scheme membership, withdraw an application or remove another person’s record.

Darul Falah may retain the minimum contribution, receipt, accounting, audit, safeguarding, support-decision or dispute information required for an applicable lawful purpose. Any retained information remains access-controlled and is deleted when the relevant retention period ends.

If you also want to leave the Scheme or correct a family record, say so separately in the request so the team can explain the appropriate process.