Immediate guidance
Practical guidance about the first steps, the funeral process and which organisations may need to be contacted.
Darul Falah Funeral Services
Clear, compassionate help when a family is bereaved.
We help Muslim families understand urgent next steps, funeral arrangements and the information that may be needed. Applications for our discretionary community-support scheme are now open.
Registration is open · unclear applications are routed to team review
How we can help
One calm point of contact
Bereavement is difficult enough. We aim to explain what happens next in plain language and avoid asking families for the same information repeatedly.
Funeral coordination
Help families understand provider arrangements, quotations, documentation and repatriation requirements where relevant.
Community support
An authorised person may ask Darul Falah to consider a discretionary community grant. No grant or amount is guaranteed.
What happens
A clear, caring process
Urgent funeral deadlines matter, but speed must not remove evidence checks, fairness or protection of the communal fund.
Contact Darul Falah
Tell us who has died, who is contacting us and what help is urgently needed.
Receive clear next steps
We explain essential evidence and what can safely follow later.
Independent case review
A Case Review and Compliance Officer verifies the relevant record and evidence.
Recorded decision
The Scheme Lead decides whether any discretionary grant is appropriate and records the reasons.
Controlled payment
If a grant is approved, finance independently verifies the recipient. Two authorised people must approve release.
Funeral Support Scheme
A community contribution fund - not an insurance policy.
Contributions enter one communal fund. They do not create a personal savings balance, ownership share, insurance cover or guaranteed right to a funeral payment.
Support is discretionary, may be £0, and is never guaranteed.
Contribution schedule
What members contribute to the communal fund
The schedule has Individual and Family membership. Contributions do not buy a guaranteed benefit.
| Contribution | Individual | Family | When it applies |
|---|---|---|---|
| First contribution | £60 | £100 | Paid in advance when membership begins |
| Annual renewal | £60 | £100 | Annual option after the first year |
| Monthly renewal | £7 per month | £10 per month | Monthly option after the first year |
| Additional contribution after an approved community death | £30 | £55 | Payable in addition to initial and renewal contributions, for each approved community death |
Maximum threeAdditional contributions after approved community deaths in any rolling 12-month period.
One communal fundNo member has a personal pot or ownership share.
Clear noticeAny permitted change must follow the current Terms and member notice process.
Registration is open. Applicants see the current Terms and contribution schedule before deciding whether to join.
Who may apply
Core eligibility
Eligibility is checked before membership is accepted and may be checked again when support is requested.
- The primary applicant is ordinarily resident in the United Kingdom.
- A new primary member must be aged 18–70 (inclusive) when accepted. Existing members continue after turning 71.
- A new spouse or partner must be aged 18–70, and normally live with the primary member, when accepted.
- Family membership can include accepted dependent children until their 21st birthday, provided they are not married and normally live at the same address as the main member.
- At 21 a continuously covered child needs their own Individual membership. Verified continuity avoids a new 45-day safeguard, but the new Individual contribution is due.
- The applicant has authority to provide the information and gives complete, accurate answers.
- A person cannot hold duplicate active membership under another registration.
Support ceilings
Maximum support amounts
These figures are maximum ceilings for discretionary consideration. They are not fixed payouts.
Registered adult
Up to £7,000Applies to a qualifying adult member, including an existing member who continues after turning 71.Babies born alive who die before reaching six months of age
Up to £500Discretionary support under Family membership, subject to the Scheme Terms. Applies to new registrations; existing members retain their accepted Terms.6 months to under 7 years
Up to £2,500Under accepted Family dependent-child coverage; age at the date of death applies.7 years to under 21 years
Up to £7,000Under accepted Family dependent-child coverage; age at the date of death applies.Catastrophic single incident involving more than one registered family member
Aggregate family ceiling up to £17,000This is one aggregate family limit, not a per-person amount. It applies where at least two accepted members of the same Family membership die in the same verified incident or a directly connected event within the period defined in the Terms. Contact the team if you are unsure which support category applies.How an amount is considered
Any grant is discretionary and cannot exceed verified eligible funeral costs after taking account of other confirmed assistance. It may be reduced, deferred or proportionately shared where fund sustainability requires it.
Protecting the communal fund
Checks that are firm, fair and proportionate
Safeguards protect genuine members while allowing innocent mistakes to be corrected. A risk signal prompts team review; it is not an automatic accusation.
Identity and relationship checks
Duplicate records, authority to act and family relationships may be verified.
Early-event safeguard
A death within the first 45 days receives additional evidence checks and enhanced team review, protecting the fund from opportunistic joining.
Evidence-led decisions
Death, eligible costs and relevant circumstances must be supported by appropriate official evidence.
Verified payment destination
Direct payment to a verified funeral provider is normally preferred; bank details are independently checked.
Separated responsibilities
Case review, scheme decision and finance release are recorded separately, with two-person payment approval.
Misuse response and review
False information or manipulated evidence may lead to suspension, refusal or recovery, with a route to request reconsideration.
Common questions
Before you decide to join
We want people to understand the community nature of the Scheme and its limits before contributing.
Is this an insurance policy?
No. It is a discretionary community contribution fund. Contributions do not purchase insurance cover or guarantee any payment.
Does joining - or completing 45 days - guarantee support?
No. Accepted membership is active once the first contribution has cleared, and a support request can be made at any time, but support is never guaranteed. A death within the first 45 days receives additional evidence checks and enhanced team review.
Why is there a 45-day initial period?
It helps protect community contributions from opportunistic joining when a death is already known or expected. Accepted membership is active once the first contribution has cleared, a support request can be made at any time, and a death within the first 45 days receives additional evidence checks and enhanced team review.
What if a death occurs during the first 45 days?
A support request can still be made. It receives additional evidence checks and enhanced team review, and any support remains discretionary and is not promised.
What evidence may be needed?
This may include proof of identity and authority, an official death record, funeral quotations or invoices, relationship evidence and, where relevant, hospital, coroner, police or emergency-service information.
Which children can be included in Family membership?
Family membership can include accepted dependent children until their 21st birthday, provided they are not married and normally live at the same address as the main member. At 21 their own Individual membership is required; verified continuity avoids a new 45-day safeguard, but the new Individual contribution is due.
What support may be considered for a baby under six months?
For new registrations accepting Terms version 2026-09-20-v7, babies born alive who die before reaching six months of age may be considered for discretionary support of up to £500 under Family membership, subject to the Scheme Terms. No minimum survival period applies after a live birth. Miscarriage and stillbirth are not included in this category. Existing members retain their previously accepted Terms.
What is the additional contribution after an approved community death?
It is £30 for Individual and £55 for Family membership, requested after a community death is approved, with a maximum of three in any rolling 12-month period. It is separate from joining and renewal contributions.
How would an approved grant be paid?
Payment to a verified funeral provider is normally preferred. Any alternative recipient must be justified, verified and approved through the controlled finance process.
Can membership be cancelled and contributions refunded?
Under the current Terms, cancelling within 30 days normally returns the first contribution if no support request has been made and no service has been consumed. After that, refunds are limited to exceptions such as a payment error, a duplicate payment, a legal right or team discretion, and an automatic refund is not guaranteed.
Can a decision be reconsidered?
Yes. The current Terms explain how to ask for reconsideration or make a complaint. A person who was not responsible for the original decision should review it where possible.
How can I register?
Use the registration link at the top of this page. Read the Scheme documents carefully before you submit and contribute.
Documents and transparency
Read before sharing personal information
Read the current Privacy Notice, Scheme Terms, contribution schedule, acknowledgements and plain-English summary before applying.
Need help now?
Contact us before sending documents.
Call us first so we can guide you, or email the initial details only. Please do not attach death certificates, identity documents, medical information, bank details or information about children until an authorised representative gives you an approved secure method.
DARUL FALAH CIC · Darul Falah Centre, Town Road, Hanley, Stoke-on-Trent, ST1 1QE