Immediate guidance
Practical guidance about the first steps, the funeral process and which organisations may need to be contacted.
Darul Falah Funeral Services
Clear, compassionate help when a family is bereaved.
We help Muslim families understand urgent next steps, funeral arrangements and the information that may be needed. Our developing community-support scheme remains subject to final launch checks and is not yet open for public registration.
Public scheme registration and online contributions are currently closed
How we can help
One calm point of contact
Bereavement is difficult enough. We aim to explain what happens next in plain language and avoid asking families for the same information repeatedly.
Funeral coordination
Help families understand provider arrangements, quotations, documentation and repatriation requirements where relevant.
Community support
Where the final Scheme permits, an authorised person may ask Darul Falah to consider a discretionary community grant. No grant or amount is guaranteed.
What happens
A careful human process
Urgent funeral deadlines matter, but speed must not remove evidence checks, fairness or protection of the communal fund.
- Contact Darul FalahTell us who has died, who is contacting us and what help is urgently needed.
- Receive clear next stepsWe explain essential evidence and what can safely follow later.
- Independent case reviewA Case Review and Compliance Officer verifies the relevant record and evidence.
- Recorded decisionThe Scheme Lead decides whether any discretionary grant is appropriate and records the reasons.
- Controlled paymentIf a grant is approved, finance independently verifies the recipient. Two authorised people must approve release.
Proposed Funeral Support Scheme
A community contribution fund—not an insurance policy.
Contributions enter one communal fund. They do not create a personal savings balance, ownership share, insurance cover or guaranteed right to a funeral payment.
Support is discretionary, may be £0, and is never guaranteed.
Launch-check notice. The contribution process, documents and operational controls are completing their final checks. Registration and contributions remain closed until those checks pass.
Contribution schedule
What members contribute to the communal fund
The proposed schedule has individual and family membership. Contributions are not premiums and do not buy a guaranteed benefit.
| Contribution | Individual | Family | When it applies |
|---|---|---|---|
| First contribution | £60 | £100 | Paid in advance when membership begins |
| Annual renewal | £60 | £100 | Annual option after the first year |
| Monthly renewal | £7 per month | £10 per month | Monthly option after the first year |
| Community event | £30 | £55 | For each approved qualifying death event |
Maximum threeCommunity-event contributions in any rolling 12-month period.
One communal fundNo member has a personal pot or ownership share.
Clear noticeAny permitted change must follow the final Terms and member notice process.
Registration is currently closed. This schedule explains the proposed Scheme and may be updated before launch; applicants will see the applicable Terms before they decide whether to join.
Who may apply
Core eligibility
Eligibility is checked before membership is accepted and may be checked again when support is requested.
- The primary applicant is ordinarily resident in the United Kingdom.
- The primary applicant is under 70 when applying.
- Each person included in family membership meets the final family-member rules and is properly recorded.
- The applicant has authority to provide the information and gives complete, accurate answers.
- A person cannot hold duplicate active membership under another registration.
Support ceilings
One ordinary support ceiling, with age-sensitive limits
These figures are maximum ceilings for discretionary consideration. They are not fixed payouts.
Ordinary qualifying death
Up to £7,000For a registered qualifying member, subject to the final Terms and evidence.Late pregnancy loss to 6 months
Up to £500Sensitive case review and verified eligible costs apply.6 months to 6 years
Up to £2,500Sensitive case review and verified eligible costs apply.7 years to under 21 years
Up to £7,000Subject to the relevant family membership and final Terms.Catastrophic single incident involving more than one registered family member
Aggregate family ceiling up to £17,000The deaths must arise from the same verified incident or directly connected event within the defined period.How an amount is considered
A decision may be £0 or any lower amount. It cannot exceed verified eligible funeral costs after taking account of other confirmed assistance, and it may be reduced, deferred or proportionately shared where fund sustainability requires it.
Protecting the communal fund
Checks that are firm, fair and proportionate
Safeguards protect genuine members while allowing innocent mistakes to be corrected. A risk signal prompts human review; it is not an automatic accusation.
Identity and relationship checks
Duplicate records, authority to act and family relationships may be verified.
Initial protection period
The 45-day period reduces known-risk or deathbed joining while retaining exceptional human review.
Evidence-led decisions
Death, eligible costs and relevant circumstances must be supported by appropriate official evidence.
Verified payment destination
Direct payment to a verified funeral provider is normally preferred; bank details are independently checked.
Separated responsibilities
Case review, scheme decision and finance release are recorded separately, with two-person payment approval.
Misuse response and review
False information or manipulated evidence may lead to suspension, refusal or recovery, with a route to request reconsideration.
Common questions
Before you decide to join
We want people to understand the community nature of the Scheme and its limits before contributing.
Is this an insurance policy?
No. It is a discretionary community contribution fund. Contributions do not purchase insurance cover or guarantee any payment.
Does joining—or completing 45 days—guarantee support?
No. Completing the initial period only permits an eligible person to make a request. Every case is reviewed and the decision may be £0.
Why is there a 45-day initial period?
It helps protect community contributions from opportunistic joining when a death is already known or expected, while allowing exceptional and genuinely unforeseen circumstances to receive human consideration.
What if a death occurs during the first 45 days?
Support is not normally considered. Darul Falah may consider exceptional, genuinely unforeseen circumstances, but this is not promised and does not create entitlement.
What evidence may be needed?
This may include proof of identity and authority, an official death record, funeral quotations or invoices, relationship evidence and, where relevant, hospital, coroner, police or emergency-service information.
How would an approved grant be paid?
Payment to a verified funeral provider is normally preferred. Any alternative recipient must be justified, verified and approved through the controlled finance process.
Can a decision be reconsidered?
Yes. The final Terms will explain how to ask for reconsideration or make a complaint. A person who was not responsible for the original decision should review it where possible.
How can I register?
Public registration and online contributions are closed while final launch checks are completed. You can email us to ask a question or register your interest.
Documents and transparency
Read before sharing personal information
Our public Privacy Notice explains how Funeral Services information is handled. The final Scheme Terms, contribution schedule, applicant acknowledgements and concise scheme summary will be provided before registration opens.
Need help now?
Contact us before sending documents.
Email the initial details only. Please do not attach death certificates, identity documents, medical information, bank details or information about children until an authorised representative gives you an approved secure method.
DARUL FALAH CIC · Darul Falah Centre, Town Road, Hanley, Stoke-on-Trent, ST1 1QE